Shipping Methods, Rates & Returns
All orders from panierdessens.us are processed between 9am and 4pm (Eastern Time) Monday through Friday. As long as we receive your order within our processing time and the items that you order are in stock, your order will usually be shipped within 48 hours.
We are a small company ans we pack and ship your order ourself with love. This means that during big sales periods (Black Friday, Private Sales..) shipping should be a bit longer due to a high amount of orders to process. Don't hesitate to contact us if you have any question regarding your order.
Our items are shipped via Fedex and you will receive a confirmation email with the tracking information after the product has left our warehouse. Fedex does not deliver on Sunday nor do they deliver to Post Office boxes. A physical address is required for shipping.
All orders $100.00 or more will be shipped “Signature Required”.
APO and PO Box orders will be shipped via US Postal Service.
Standard Shipping Charges for Continental US (in USD)
|
ORDER TOTAL* |
GROUND |
2 DAY |
OVERNIGHT |
|
$00.01 – $30.00 |
7.90 |
15.00 |
24.00 |
|
$30.01 – $64.99 |
8.90 |
16.00 |
26.00 |
|
$65.00 – $75.00 |
Free |
17.00 |
28.00 |
|
$75.01 – $100.00 |
Free |
19.00 |
30.00 |
|
$100.01 – Above |
Free |
20.00 |
32.00 |
Enjoy Free Ground Shipping on any $65+ orders with a subtotal of $65 or more after discounts*
Post Office boxes for Continental US (in USD)
|
ORDER TOTAL* |
PO BOX |
PO BOX - 2 DAYS |
|
$00.01 – $30.00 |
7.90 |
15.00 |
|
$30.01 – $64.99 |
8.90 |
16.00 |
|
$65.00 – $75.00 |
Free |
17.00 |
|
$75.01 – $100.00 |
Free |
20.00 |
Enjoy Free Ground Shipping on any $65+ orders with a subtotal of $65 or more after discounts*
Panier des Sens reserves the right to end or change the current Free Shipping (ground only) offer at any time.
Standard Shipping Charges To Alaska, Puerto Rico, Hawaii and US territories (in USD)
|
ORDER TOTAL* |
PRIORITY MAIL |
EXPRESS MAIL - 2 DAYS |
|
$00.01 – $30.00 |
7.90 |
16.00 |
|
$30.01 – $50.00 |
8.90 |
19.00 |
|
$50.01 – $75.00 |
9.90 |
21.00 |
|
$75.01 –$100.00 |
11.90 |
25.00 |
|
$100.01 – $125.00 |
24.00 |
27.00 |
|
$125.01 – $175.00 |
27.00 |
31.00 |
|
$175.01 – Above |
31.00 |
36.00 |
Enjoy Free Ground Shipping on any $65+ orders with a subtotal of $65 or more after discounts*
RETURNS & EXCHANGES
PANIER DES SENS INC. reserves ownership of the products delivered until full payment of the order. For any return or exchange, PANIER DES SENS INC. invites the customer to address their request to the customer service, at the latest within 10 (ten) days of delivery, which will indicate the procedure to follow and issue a return slip to be filled in.
Return by exercising right of withdrawal
Right of withdrawal is applicable to non-professional natural persons. The customer may change their mind and cancel their order for any reason within 14 (fourteen) days of receipt of the products by sending the following standard withdrawal form to PANIER DES SENS INC.: "for the attention of PANIER DES SENS INC.,1007 Park Centre Blvd, Miami Gardens, FL 33169, United States / [email protected]: i/we (*) hereby inform you (*) of my/our (*) withdrawal from the contract for the sale of goods (*)/provision of services (*) below: ordered on (*)/received on (*): consumer(s)' name(s): consumer(s)' address(es): consumer(s)' signature (only if the form hereof is sent on paper media): date: (*) delete as appropriate." if the customer chooses to cancel their order, they have a period of 7 (seven) days from the date they notify PANIER DES SENS INC. of the exercise of their right of withdrawal to return to PANIER DES SENS INC., at their own expense, the products subject to the exercise of the right of withdrawal as well as any promotional gifts linked to these products (insofar as the conditions for granting these gifts are no longer met given the withdrawal) in perfect condition. PANIER DES SENS INC. will not reimburse return shipping costs and, failing return, reserves the right to invoice the costs incurred in recovering the said products. Reimbursement of the sums paid by the customer, with the exception of the return shipping costs, will be made within 30 (thirty) days of the date on which the right of withdrawal was exercised, using the same means of payment as used for the order. In the event of difficulty or incident, PANIER DES SENS INC. invites the customer to contact its customer service directly.
Returns for other reasons
Any product return which is not related to exercising a guarantee or the right of withdrawal, in particular in the event of product defect, must be subject to formal agreement between the customer and PANIER DES SENS INC. It will lead, if applicable, to the creation of a credit note for the benefit of the customer. Return shipping costs will be payable by the customer.
RETURN PROCEDURE
In all cases, products must be returned in their original packaging, along with the promotional gifts sent in the order, if any, without having been used, accompanied by the duly completed return slip. 1. Request a return slip from the customer service 2. Complete the return slip 3. Attach the return slip to your package 4. Send your package to the following address: PANIER DES SENS INC., 1007 Park Centre Blvd, Miami Gardens, FL 33169, United States.
*Offer applies to standard shipping in the continental U.S. only. Offer available online only at www.panierdessens.com. Not available at independent Panier des Sens retailers. Not valid on previous purchases or gift cards. May not be combined with any other promotion or discount. If selecting Two-Day or Standard Overnight shipping, full freight charges will apply. Shipping discount will be automatically applied to your qualifying order.